LIMITED EDITION PRINTS FAQ

frequently asked questions

Q: What is Piezo / Giclée Printing?

A: This sophisticated reproduction technology not only utilises more colours than regular printing, but also has an unparalleled vibrancy, detail and longevity.  This is why this Piezo method, more commonly called 'Giclée' printing is widely regarded as the very best fine art printing method currently available. This is why it has been embraced by so many galleries, artists and museums as their preferred method of art reproduction.

Giclée (pronounced "zhee-clay") is an extremely high quality ink-jet printing process that produces beautiful digital reproductions that last much longer than those produced using traditional 'commercial' printing techniques. For this reason, it is the printing technique that we use for all our editions.

The word "Giclée" comes from the French verb "to spray" - and refers to the ink being sprayed onto the paper/canvas reproducing high definition digital scans of the original work of art.

Q: What do you mean when you refer to museum or archive quality?

A: The very latest and finest quality inks are said to offer up to 100+ years light-fastness and UV-resistance. This longevity standard is often referred to as museum or archive quality. Meaning that each Limited Edition print will give you and your family many generations of pleasure.

Q: What does Limited Edition Mean?

A: Each print run is limited to only 88 reproductions in each format. These are hand numbered and come with a corresponding certificate of authenticity personally signed by the artist.

Q: Can I get a specific numbered print?

A: In the interests of fairness, we operate a strict first-come, first-served policy - whereby prints are allocated in order, starting from print No.1, from the date that payment is received.

Q: Are these works collectable like an investment?

A: As discussed previously the high quality of a limited edition Ran Andrews fine art print will bring generations of pleasure and as such represents superior value for the dollar over time. It must also be said that it is possible due to an active market in limited edition contemporary art works that the value may indeed appreciate in the future. We believe that because the nature of the art market is so unpredictable buying prints solely as an investment is a risky undertaking. The only reason to purchase a work of art is because you like it. If the value rises over time then that is a nice happy accident.

Q: How safe is your online purchasing facility?

A: All of our online credit and debit card transactions are 100% secure and conducted using PayPal secure server shopping cart software (SSL). All information you submit is encrypted and totally safe and secure.

Q: Who owns the copyright to my print?

A: Copyright of our prints are owned directly by Ran Andrews, the artist of the original paintings. By purchasing goods from this website, you acquire ownership of the physical goods but not any intellectual property rights to re-use the images. It is a breach of copyright to publish, copy, reprint, distribute, broadcast or otherwise use any image without the prior written consent of the artist.

Q: Is there a warranty?

A: Any print that you purchase may be subject to slight colour differences to the on screen representations on this website. We are not liable for this. Similarly, we cannot be responsible for the durability of any work due to handling. However, if you are not totally happy with your print upon delivery, we have a comprehensive returns policy.

Q: What is your Returns and Cancellations policy?

A: In the unlikely event of an item arriving in anything less than perfect condition, please contact us immediately and we will arrange for a replacement or refund. Please retain both the item/s and the original packaging in case our delivery service needs to inspect them. We are not liable for any damage caused after you have taken delivery.

If you are not 100% happy with your print for any other reason, you have the right to cancel your order within 7-days of receiving the print, providing it is in the same condition as when it was delivered. Simply contact us with your order number and reason for wanting a refund. We will provide you with instructions for returning the print to us and issue a full refund, following receipt and inspection.

In either of the above cases, please ensure that you contact our staff prior to returning the print, so that we can provide you with shipping instructions.

Q: How are the prints packaged?

A: We take the utmost care to ensure that your prints arrive in pristine condition - all canvas prints comerolled and encased in a thick, sealed cardboard mailing tube for maximum protection. All paper prints are shipped flat encased with adequate foam core protection. Bear in mind that due to the size of each parcel, they do not fit through a letterbox, so you may wish to make special arrangements with your postal delivery service beforehand.

Q: How long will my print take to arrive?

A: We have a policy of dispatching prints within 28 days of payment being received, although 90% of customers receive their print within 14- 21 days of purchase. We do not offer compensation for late delivery, but will contact you via email if for any foreseeable reason your print is delayed. When international shipping is necessary there may be delays depending on the Customs and/or inbound security procedures of the country. Most often if there is a delay this is the cause. We have no control over these situations.

Q: Is import tax or duty tax required?

A: Import tax or duty tax may by applicable and payable by you in your country, state or region.

Q: What is your privacy policy?

A: We are committed to protecting your privacy and only use the information that we collect about you in accordance with the Data Protection Act, 1998. Information you voluntarily supply to us will be used for the purposes of processing and delivering your order, and will not be passed on to any other third parties. We will never collect sensitive information about you, without your explicit consent. We do NOT use technology to track the patterns of behaviour of visitors to our site. There are NO "cookies" which would be stored on your browser.